Huaya Support

A thoughtful home for little masterpieces.

Collect a drawing

Open Gallery and tap the add button. Choose a photo or use the camera. You can save the drawing with its default details. Adjust the picture or expand additional details only when needed. Titles, dates, stories and albums can be changed later.

Make a GIF

Open a drawing, choose Make It Move, and optionally describe a gentle motion. Generation requires an internet connection, service access and available generation credits. AI results can vary; your original artwork is preserved independently of each generated version.

You can move between screens while the app manages the current request. Closing the app, losing the connection or interrupting a request may leave its result unconfirmed. Huaya does not promise continued background generation or server-side task recovery. Follow the app's state message before trying again to avoid sending a duplicate request.

Save or share

Open a completed animation and choose Save & Share. Use Share GIF to select a destination from the system share sheet, or save the file locally. If a destination does not accept animated GIFs, save the file and choose a compatible app. Sticker preparation produces a smaller GIF; adding it to a messaging app may require that app's own manual steps.

Recover an accidental deletion

Open You → Recently Deleted. Restore one drawing or choose Restore All. The original and its associated GIFs return together. Recently Deleted is local to this device; no fixed automatic-cleanup period is currently promised.

Where is my collection?

Artwork, child profiles, albums, stories, tags and saved GIFs remain on this device. Signing in does not back up or synchronize the collection. Keep exported copies before replacing the device or uninstalling the app.

Purchases and restoration

Where subscriptions or generation-credit purchases are enabled, the app shows the current price, billing period and included allowance before purchase. Use Restore Purchases with the Apple Account that made the purchase. Restoring does not duplicate credits already consumed. Existing saved artwork and GIFs remain available if a subscription ends.

If a purchase is not reflected, retain Apple's order information and contact support instead of repeatedly purchasing. Apple manages refunds and subscription cancellation.

Account and privacy requests

Use the account controls in the app to sign out or request account deletion. Account deletion does not delete independently exported files or cancel an Apple subscription. You can also email support for help.

Contact us

Email guan.yeshu@gmail.com. Include your device, iOS version, Huaya version, what happened and the steps to reproduce it. Redact personal information from screenshots. Never send passwords, API keys, sign-in tokens, payment credentials or a child's personal details.

To report an inappropriate AI result, open the result menu and choose Report this result. Huaya opens a support-email draft, or shows an address you can copy if Mail is unavailable. Nothing is sent automatically, and no artwork, GIF, motion request or child details are attached. Describe the issue using only the information you choose to share.

The selected image and motion request may be checked by OpenAI safety systems. If a request is declined or the safety check cannot finish before generation starts, the app explains that a generation credit was not used. Checks may incorrectly block acceptable artwork or miss an unsuitable result; they are not a guarantee. Huaya does not create a stored moderation or report-task queue.